Refund policy
Returns & exchanges
We want you to feel good about every ingredient you bring into your routine. If something isn't working for you, unopened products can be returned within 30 days of delivery for a full refund of the item price.
- Products must be unopened, unused, and in their original packaging.
- A receipt or proof of purchase (order number or confirmation email) is required.
- Original shipping costs are non-refundable; return shipping is covered by the customer unless the item arrived damaged or incorrect.
- Refunds are issued to your original payment method within 5–7 business days of us receiving the return.
How to start a return
Email us
Send your order number and the reason for the return to our support address below.
Get your return authorization
We'll confirm eligibility and send a return shipping address along with any instructions.
Pack and ship
Repackage the item securely with your order number included, and ship it back using a trackable method.
Receive your refund
Once we've received and inspected the return, we'll process your refund and send a confirmation email.
Damaged or incorrect items
If your order arrives damaged, or you've received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Still have questions?
Our team is happy to help with anything not covered here — order changes, address corrections, or a return that doesn't fit neatly into the steps above.